The paperwork.

Document 01

Privacy Policy

Last updated April 2026.

Introduction

This Privacy Policy (“Policy”) describes how Aura Lift AI Development Holdings, LLC, a Wyoming limited liability company, doing business as AuraLift Ai (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects information in connection with the AuraLift platform, including all websites, mobile applications, application programming interfaces, AI coaching services, and related tools and services (collectively, the “Service”).

By accessing or using the Service, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, you must not access or use the Service.

AURALIFT IS AN AI-POWERED WELLNESS COACHING TOOL. IT IS NOT A HEALTHCARE PROVIDER, LICENSED THERAPIST, OR MEDICAL SERVICE. THE SERVICE DOES NOT CREATE A DOCTOR-PATIENT, THERAPIST-CLIENT, OR ANY OTHER CLINICAL RELATIONSHIP. DATA COLLECTED THROUGH THE SERVICE IS NOT PROTECTED HEALTH INFORMATION UNDER HIPAA UNLESS SPECIFICALLY INDICATED OTHERWISE IN A SEPARATE BUSINESS ASSOCIATE AGREEMENT WITH AN INSTITUTIONAL PARTNER.

2. AI Disclosure and Transparency

AuraLift provides AI-powered wellness coaching through artificial intelligence technology. In accordance with applicable state and federal regulations, we disclose the following:

• All coaching interactions on AuraLift are conducted by artificial intelligence, not by human beings.
• The AI coaching system is a computer program. It is not a human, it cannot feel human emotion, and it does not possess consciousness or subjective experience.
• AI coaching does not constitute professional therapy, counseling, psychiatric care, medical treatment, or any form of licensed mental health service.
• AI-generated responses are based on computational analysis of text patterns and evidence-informed wellness coaching frameworks, not on clinical judgment.
• The AI system cannot independently diagnose mental health conditions, prescribe medications, or create clinical treatment plans.
• Users are reminded of the AI nature of the Service at the start of each session and at regular intervals during extended sessions.

This disclosure is provided in compliance with, among others, California SB 243 (governing companion chatbots), the Utah Artificial Intelligence Transparency Act (HB 452), the New York AI Companion Models Law, California AB 3030, and applicable FTC regulations regarding AI-generated content, together with comparable companion-chatbot and AI-disclosure laws enacted in other states.

3. Information We Collect

Information you provide directly

• Account registration information: email address, first name, last name, and password (or OAuth credentials for Google Sign-In)
• Consultation intake responses: presenting concerns, wellness goals, preferred coaching pace, prior therapy/coaching experience, current mood
• Conversation content: text and voice messages exchanged with the AI coaching system
• Journal entries: written reflections, personal notes, and tagged entries
• Mood tracking data: self-reported emotional states, mood scores, and contextual notes
• Goals and commitments: personal wellness goals, progress tracking, and action plans
• Payment information: processed exclusively through Square; we do not store credit card numbers, bank account information, or financial credentials on our servers
• Feedback and support communications: messages sent to our support team, survey responses, and feature requests

Information collected automatically

• Device and browser information: device type, operating system, browser version, screen resolution
• Usage data: session frequency, session duration, feature usage patterns, navigation paths
• Technical logs: error reports, crash data, performance metrics, API response times
• Cookies and similar technologies: session cookies for authentication, preference cookies for user settings
• Voice data: when using voice coaching features, audio is processed in real-time through third-party speech-to-text services (Inworld AI) and is not stored after transcription

Information derived from AI processing

• Emotional state analysis: pattern-matched emotional indicators derived from conversation text (e.g., anxious, sad, happy) used to calibrate AI response style
• Conversation trajectory analysis: emotional trends tracked within individual sessions to inform coaching approach
• Crisis risk assessment: automated detection of crisis-related language patterns for safety protocol activation
• Behavioral patterns: aggregated patterns of engagement, mood trends over time, and goal completion rates

Emotional state analysis and crisis detection are performed through keyword pattern matching, not through biometric monitoring, facial recognition, brain-computer interfaces, or any form of physiological measurement.

4. Voice and Audio Data Collection

We collect microphone audio only when you explicitly start a voice coaching session and grant microphone permission. Raw audio is transcribed, and the resulting text transcript of your spoken words plus session context is sent to third-party AI services to generate personalized coaching responses. We do not store raw audio after transcription unless you explicitly save a session.

5. How We Use Your Information

5.1 Service delivery and personalization. Providing AI-powered wellness coaching conversations personalized to your needs, goals, and preferences; maintaining conversation context and memory across sessions to provide continuity of coaching; processing voice input for voice coaching features; generating personalized insights, mood reports, and wellness summaries; facilitating mood tracking, journaling, and goal-setting features.

5.2 Safety and crisis response. Detecting crisis language and activating safety protocols, including providing crisis resource information (988 Suicide & Crisis Lifeline, Crisis Text Line, 911); age verification enforcement to restrict access to users 18 years of age and older; enforcing content safety boundaries to prevent harmful interactions.

5.3 Service improvement and research. Analyzing aggregated and de-identified usage patterns to improve AI coaching quality, safety, and effectiveness; training and improving AI models and coaching frameworks using de-identified and aggregated conversation data; conducting internal research on AI wellness coaching effectiveness; developing new features and coaching playbooks.

We reserve the right to use de-identified, anonymized, and aggregated data derived from your use of the Service for research, product improvement, AI model training, and statistical analysis. Such de-identified data cannot reasonably be used to identify you personally. Your conversations are not sold, and are not provided to third parties to train their shared or general-purpose models.

5.4 Business operations. Processing subscription payments and managing billing through Square; sending transactional communications (account verification, password resets, billing notifications); providing customer support and responding to inquiries; enforcing our Terms of Service and protecting against fraud, abuse, and security threats; complying with legal obligations, regulatory requirements, and law enforcement requests.

6. How We Share Your Information

6.1 Third-party service providers. We share information with third-party service providers who assist in operating the Service, subject to contractual obligations to protect your data:

• Anthropic (Claude AI): AI model provider that processes conversation text to generate coaching responses. Anthropic’s data usage is governed by their API Terms of Service, which restrict use of API-submitted data for model training.
• Inworld AI: Speech-to-text and text-to-speech processing for voice coaching features. Audio is processed in real-time and not retained after transcription.
• Voyage AI: Vector embedding provider used to store and retrieve session embeddings for coaching context retrieval. We send only the minimum text data needed to generate embeddings.
• Amazon Web Services (AWS): Cloud infrastructure hosting, including data storage, serverless computing, and content delivery. All servers and databases are located exclusively in the United States.
• Apple (App Store / StoreKit): For iOS app subscriptions, Apple processes payments through StoreKit. AuraLift does not receive or store your payment card details for iOS purchases.
• Square: Payment processing for web-based subscriptions. We share only the information necessary to process transactions.
• Email service providers: For transactional emails (account verification, password resets, notifications).

6.2 Data isolation between users. Your personal data, including coaching conversations, journal entries, mood logs, goals, and assessment results, is strictly isolated to your account. No user can access, view, or interact with another user’s data. All data is encrypted at rest and in transit, and access is restricted by authenticated, per-user authorization controls. We do not aggregate identifiable data across user accounts.

6.3 Institutional partners. When you access AuraLift through an institutional partner (employer, charitable organization, or educational institution), we may share aggregated and de-identified usage statistics with that partner. We will not share your individual conversation content, journal entries, or identifiable wellness data with institutional partners without your explicit consent.

6.4 Legal and safety disclosures. We may disclose your information when we believe in good faith that disclosure is necessary to: comply with applicable law, regulation, legal process, or governmental request; enforce our Terms of Service or other agreements; protect the safety, rights, or property of AuraLift, our users, or the public; detect, prevent, or address fraud, security issues, or technical problems; respond to an emergency involving danger of death or serious physical injury.

6.5 Business transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

7. Data Retention

Raw microphone audio is deleted immediately after transcription (usually within seconds). Voice transcripts and session data are retained for up to 30 days or until you delete them.

8. Account and Data Deletion

If you have an AuraLift account, you can permanently delete your account and all associated personal data (including voice transcripts, coaching sessions, and any derived embeddings) directly from within the app. Go to Settings → Account → Delete Account.

Deleting your account will remove your account and all session data, and we will request deletion of your data from Anthropic (Claude), Inworld AI, and Voyage AI.

Account deletion is irreversible. Some data may remain in backups for a short period (up to 30 days) for legal or security reasons, after which it is fully purged.

You can also turn off future data collection in Settings → Data & Privacy without deleting your account.

9. Consent

Before your first voice session (and before any data is sent to third-party AI services), we show a clear screen explaining that your voice transcript will be sent to Anthropic (Claude), Inworld AI, and Voyage AI for coaching responses and session storage. You must actively tap “Yes” for voice features to work. You can revoke microphone access at any time in your device Settings.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption at rest and in transit, US-based infrastructure, access controls limiting employee access on a need-to-know basis, data isolation between users, and regular security reviews.

NO METHOD OF ELECTRONIC TRANSMISSION OR STORAGE IS 100% SECURE. WHILE WE STRIVE TO USE COMMERCIALLY REASONABLE MEANS TO PROTECT YOUR INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY. YOU ACKNOWLEDGE THAT YOU PROVIDE YOUR INFORMATION AT YOUR OWN RISK.

11. Your Rights

You can request deletion of your data via the in-app account deletion feature described above. For questions, contact us at support@auraliftai.com.

12. State-Specific Privacy Rights

12.1 California residents (CCPA / CPRA). If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to opt out of sale/sharing, and the right to non-discrimination. To exercise these rights, contact us at legal@auraliftai.com.

12.2 Other state privacy laws. Residents of states with comprehensive privacy legislation (including but not limited to Virginia, Colorado, Connecticut, Utah, and Texas) may have additional rights under their respective state laws. We will honor applicable rights requests in accordance with state law.

Do Not Sell or Share My Personal Information. We do not sell your personal information. To record an opt-out of sharing for cross-context behavioral advertising, use the link in the footer of any page, or write to legal@auraliftai.com.

13. Children’s Privacy

AuraLift is intended exclusively for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Our AI coaching system includes active age detection, and users identified or suspected to be under 18 are immediately redirected to age-appropriate resources and denied access to the coaching Service.

If we learn that we have collected personal information from a user under 18, we will promptly delete that information and terminate the associated account. If you believe a minor has provided us with personal information, please contact us at support@auraliftai.com.

14. International Data Transfers

AuraLift is operated exclusively from the United States. All servers, databases, and infrastructure are located within the United States. Your data does not leave US-based data centers. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your jurisdiction.

15. Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services (e.g., crisis resources, therapist directories). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and, where appropriate, sending you an email notification. The effective date at the top of this Policy indicates when it was last revised. Your continued use of the Service after any changes constitutes acceptance of the revised Policy.

17. Contact

Aura Lift AI Development Holdings, LLC, d/b/a AuraLift Ai · Boca Raton, FL
legal@auraliftai.com · support@auraliftai.com

In a crisis, please reach a human. 988 · Text HOME to 741741 · 911

Document 02

Terms of Service

Last updated February 13, 2026.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE AURALIFT SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICE. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Aura Lift AI Development Holdings, LLC, a Wyoming limited liability company, doing business as AuraLift Ai (“Company,” “we,” “us,” or “our”), governing your access to and use of the AuraLift platform, including all websites, mobile applications, AI coaching services, voice features, journal and mood tracking tools, and related services (collectively, the “Service”).

By creating an account, accessing, or using the Service in any way, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into these Terms; (c) you are not prohibited from using the Service under applicable law; and (d) all registration information you provide is truthful, accurate, and complete.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service. Your continued use after such notice constitutes acceptance. If you do not agree to modified Terms, you must discontinue use of the Service.

2. Nature of the Service

2.1 AI wellness coaching disclosure

AURALIFT IS AN AI-POWERED WELLNESS COACHING TOOL. ALL COACHING INTERACTIONS ARE CONDUCTED ENTIRELY BY ARTIFICIAL INTELLIGENCE. THE AI IS A COMPUTER PROGRAM, NOT A HUMAN BEING, AND IT CANNOT FEEL HUMAN EMOTION. NO HUMAN THERAPIST, COUNSELOR, PSYCHOLOGIST, PSYCHIATRIST, OR OTHER LICENSED MENTAL HEALTH PROFESSIONAL MONITORS, REVIEWS, OR APPROVES AI COACHING RESPONSES IN REAL TIME.

The Service uses artificial intelligence based on evidence-informed wellness coaching frameworks (including CBT-informed, DBT-informed, and ACT-informed approaches and mindfulness traditions) to provide supportive wellness conversations. These frameworks are used as coaching tools, not as clinical treatment.

2.2 What the Service is

• An AI-powered wellness coaching platform for personal development and emotional support
• A tool for mood tracking, journaling, goal setting, and self-reflection
• A resource that provides evidence-based coping techniques and wellness strategies
• An automated system that includes crisis detection and referral to professional crisis resources

2.3 What the Service is NOT

THE SERVICE DOES NOT PROVIDE AND SHALL NOT BE CONSTRUED AS PROVIDING:

• Medical diagnosis or medical treatment of any kind
• Professional therapy, psychotherapy, counseling, or psychological treatment
• Psychiatric care, medication management, or pharmaceutical advice
• Crisis intervention or emergency mental health services
• A substitute for, or replacement of, professional mental health care
• A therapist-client, doctor-patient, or any other clinical or professional relationship

You acknowledge and agree that the Service is intended to supplement, not replace, professional mental health care. If you are experiencing a mental health crisis, you should immediately contact emergency services (911), the 988 Suicide & Crisis Lifeline (call or text 988), or go to your nearest emergency room.

2.4 Not suitable for all needs

The Service is not appropriate for, and should not be relied upon by, individuals experiencing an acute psychiatric crisis, active suicidal ideation with a plan or intent, psychosis, severe mania, a severe or untreated mental illness requiring clinical treatment, an active substance use disorder requiring medical detoxification or residential treatment, or a need for medication management. If any of the foregoing applies to you, please seek care from a licensed professional or, if you are in crisis, use the resources in Section 2.3.

2.5 Companion chatbot and state AI disclosure laws

AuraLift is designed to comply with applicable state laws governing AI chatbot and companion chatbot disclosures, including California SB 243, New York’s AI companion law, and comparable laws enacted in other states, to the extent any such law applies to the Service. Additional detail on our safety design and crisis-response procedures is available on our Safety page and in the Disclosures below, both of which are incorporated into these Terms by reference.

3. Eligibility and Age Restrictions

The Service is available exclusively to individuals who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old. The Service employs active age detection measures. If we reasonably believe you are under 18, your account will be immediately suspended or terminated, and you will be directed to age-appropriate mental health resources.

We do not knowingly collect personal information from minors under 18. Parents or guardians who believe a minor has accessed the Service should contact us immediately at support@auraliftai.com.

4. Account Registration and Security

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately at support@auraliftai.com if you suspect unauthorized access to or use of your account. We are not liable for any loss or damage arising from unauthorized use of your account.

5. Subscription, Payment, and License Keys

5.1 Free trial. New users may be eligible for a free trial period. Trial terms, duration, and available features are specified at the time of registration and may change. At the end of the trial period, access to premium features will be restricted unless you subscribe to a paid plan.

5.2 Paid subscriptions. Paid subscription plans provide access to premium features as described at the time of purchase. By subscribing, you authorize us to charge your payment method on a recurring basis at the then-current subscription rate. All fees are in U.S. dollars unless otherwise specified.

5.3 Automatic renewal. Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; no prorated refunds will be issued for partial periods.

5.4 License keys. Access to the Service may also be granted through license keys issued by AuraLift or its authorized institutional partners. License keys are non-transferable and subject to the terms specified at issuance. Misuse or unauthorized distribution of license keys may result in immediate revocation and account termination.

5.5 Refund policy. Subscription fees are generally non-refundable. We may, at our sole discretion, issue refunds or credits for extenuating circumstances. All refund requests must be submitted to support@auraliftai.com within 14 days of the applicable charge.

5.6 Price changes. We reserve the right to change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following notice of the change.

6. Acceptable Use and Prohibited Conduct

You agree to use the Service only for its intended purpose of personal wellness coaching and self-improvement. You agree NOT to:

• Use the Service if you are under 18 years of age
• Provide false or misleading information during registration or use
• Use the Service as a substitute for professional mental health treatment when such treatment is needed
• Share your account credentials with others or allow unauthorized access to your account
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, prompts, or underlying technology of the Service
• Use the Service to develop, train, or improve competing AI systems or products
• Use automated means (bots, scrapers, crawlers) to access or interact with the Service
• Attempt to jailbreak, manipulate, or circumvent the AI system’s safety protocols or boundaries
• Use the Service to generate harmful, illegal, defamatory, threatening, or otherwise objectionable content
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Impersonate any person or entity, or falsely state or misrepresent your identity or affiliation
• Violate any applicable local, state, national, or international law or regulation
• Use the Service for any commercial purpose without our prior written consent

7. Intellectual Property Rights

7.1 Company IP. The Service, including all software, AI models, system prompts, coaching playbooks, algorithms, user interface designs, graphics, logos, trademarks, and documentation, is the exclusive property of AuraLift or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except the limited license granted herein.

7.2 User content. You retain ownership of the content you create within the Service, including journal entries, notes, and text input. By using the Service, you grant AuraLift a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, process, adapt, and display your content solely as necessary to provide, maintain, and improve the Service. You further grant AuraLift a non-exclusive, worldwide, royalty-free, perpetual license to use de-identified, anonymized, and aggregated data derived from your use of the Service for research, AI training, analytics, product improvement, and related purposes. This license covers AuraLift’s own models and internal research only; it does not permit the sale of your data or its use in training third-party shared or general-purpose models.

7.3 Feedback. Any feedback, suggestions, ideas, or improvements you provide regarding the Service shall become our exclusive property. We are free to use such feedback for any purpose without compensation or obligation to you.

8. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF AI-GENERATED RESPONSES
• WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
• WARRANTIES THAT THE SERVICE WILL PRODUCE ANY PARTICULAR WELLNESS, COACHING, OR PERSONAL DEVELOPMENT OUTCOME

AI-GENERATED COACHING RESPONSES MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE CONTENT. YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS INHERENTLY IMPERFECT AND THAT YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND ACTING UPON ANY INFORMATION OR SUGGESTIONS PROVIDED BY THE SERVICE.

THE COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY HEALTH OR WELLNESS OUTCOME RESULTING FROM YOUR USE OF THE SERVICE. NO INFORMATION PROVIDED BY THE SERVICE SHOULD BE CONSTRUED AS MEDICAL ADVICE, PSYCHOLOGICAL DIAGNOSIS, OR CLINICAL RECOMMENDATION.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURALIFT, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, ADVISORS, PARTNERS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICE
• DAMAGES RESULTING FROM ANY AI-GENERATED CONTENT, RECOMMENDATIONS, OR COACHING
• DAMAGES ARISING FROM RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE SERVICE
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA
• DAMAGES RELATING TO ANY MENTAL HEALTH, EMOTIONAL, PSYCHOLOGICAL, OR PHYSICAL OUTCOME

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS ANY RIGHT OR REMEDY THAT CANNOT BE LIMITED OR WAIVED UNDER APPLICABLE LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless AuraLift and its directors, officers, employees, agents, advisors, partners, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third party’s rights; or (e) any content you submit through the Service.

11. Dispute Resolution and Arbitration

11.1 BINDING ARBITRATION. ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS CONSUMER ARBITRATION RULES. ARBITRATION SHALL TAKE PLACE IN SHERIDAN, WYOMING, OR, AT YOUR ELECTION, MAY BE CONDUCTED BY TELEPHONE OR VIDEO CONFERENCE. THE ARBITRATOR’S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION.

11.2 CLASS ACTION WAIVER. YOU AGREE THAT ALL CLAIMS AND DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

11.3 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

11.4 Opt-out. You may opt out of this arbitration provision by sending written notice to legal@auraliftai.com within 3 days of signing up for the Service. Opting out will not affect any other provision of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws provisions. To the extent that litigation is permitted (including for matters excepted from arbitration), you consent to the exclusive jurisdiction and venue of the state courts located in Sheridan County, Wyoming, and the federal courts with jurisdiction over Sheridan County, Wyoming.

13. Termination

We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, including but not limited to if we reasonably believe you have violated these Terms or if your use poses a risk to the Service or other users.

You may terminate your account at any time by contacting support@auraliftai.com or through your account settings. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 7, 8, 9, 10, 11, 12, and 14) shall survive.

Upon account termination, your personal data will be handled in accordance with our Privacy Policy, including deletion of personal data within 30 days.

14. General Provisions

14.1 Entire agreement. These Terms, together with the Privacy Policy and End User License Agreement, constitute the entire agreement between you and AuraLift regarding your use of the Service and supersede all prior or contemporaneous agreements, understandings, or representations.

14.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.5 Force majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labor disputes, government actions, or failures of third-party services.

14.6 Notices. All notices to you may be sent to the email address associated with your account. Notices to us must be sent to legal@auraliftai.com.

15. Contact

Aura Lift AI Development Holdings, LLC, d/b/a AuraLift Ai · Boca Raton, FL
legal@auraliftai.com · support@auraliftai.com

In a crisis, please reach a human. 988 · Text HOME to 741741 · 911

Document 03

End User License Agreement

Draft · pending counsel review.

This End User License Agreement (“EULA”) is a legal agreement between you and Aura Lift AI Development Holdings, LLC, a Wyoming limited liability company, doing business as AuraLift Ai (“AuraLift,” “we,” “us,” or “our”), governing your use of the AuraLift mobile application (the “App”). This EULA supplements, and should be read together with, our Terms of Service and Privacy Policy.

1. License Grant

Subject to your compliance with this EULA and our Terms of Service, AuraLift grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control, solely for your personal, non-commercial use.

2. License Restrictions

You may not: copy, modify, or create derivative works of the App; reverse engineer, decompile, or disassemble the App except to the extent such restriction is prohibited by applicable law; rent, lease, lend, sell, redistribute, or sublicense the App; remove or alter any proprietary notices; or use the App to develop a competing product or to train a competing model.

3. Ownership

The App is licensed, not sold. AuraLift and its licensors retain all right, title, and interest in and to the App, including all intellectual property rights. This EULA grants you no rights in AuraLift trademarks or service marks.

4. Third-Party Terms

Your use of the App is also subject to the terms of the store from which you obtained it. Where you obtained the App from the Apple App Store, you acknowledge that this EULA is between you and AuraLift only, not Apple; that Apple has no obligation to furnish maintenance or support for the App; that in the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, and to the maximum extent permitted by law Apple has no other warranty obligation; that Apple is not responsible for addressing any claims relating to the App; and that Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.

5. Consent to Automatic Updates

The App may download and install updates automatically. Updates may add, modify, or remove features. Continued use of the App after an update constitutes acceptance of that update.

6. Nature of the App

The App provides AI-powered wellness coaching. It does not provide medical, psychiatric, or psychological treatment, and it is not a substitute for professional care or emergency services. The disclosures, disclaimers, and crisis provisions in the Terms of Service apply in full to your use of the App and are incorporated here by reference.

7. Term and Termination

This EULA is effective until terminated. It terminates automatically if you breach any of its terms. On termination you must cease all use of the App and delete all copies. Sections 3, 8, 9, and 10 survive termination.

8. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. THE WARRANTY DISCLAIMERS IN SECTION 8 OF THE TERMS OF SERVICE APPLY TO THE APP IN FULL.

9. Limitation of Liability

THE LIMITATION OF LIABILITY IN SECTION 9 OF THE TERMS OF SERVICE APPLIES TO THE APP IN FULL AND IS INCORPORATED HERE BY REFERENCE.

10. Governing Law

This EULA is governed by the laws of the State of Wyoming, without regard to its conflict of laws provisions. The dispute resolution and arbitration provisions in Section 11 of the Terms of Service apply to this EULA.

11. Contact

Aura Lift AI Development Holdings, LLC, d/b/a AuraLift Ai · legal@auraliftai.com

Document 04

Disclosures

The plain-language version. Everything here is stated more formally above.

What AuraLift Ai is

LAura is an artificial intelligence, not a human being. She is a computer program. She cannot feel human emotion, and no therapist, counselor, or clinician reviews or approves her responses in real time.

AuraLift Ai is structured emotional and mental support drawing from CBT, DBT, ACT, and mindfulness frameworks. It is wellness coaching, not therapy. LAura does not diagnose, prescribe, or replace a clinician.

What it is not

• Not a medical device, and not HIPAA-covered.
• Not a substitute for emergency services.
• Not available to anyone under 18.

Crisis and self-harm

LAura does not provide instructions, methods, or means related to suicide or self-harm under any framing, including hypothetical or research framing. She does not encourage, minimize, or normalize self-harm or suicidal ideation, and she will not try to talk you out of contacting emergency services or a crisis line.

When a conversation includes language associated with suicidal ideation, self-harm, or crisis, she shifts toward safety and surfaces crisis resources in the same message — every time, regardless of how long the conversation has run or how often it has come up.

Detection is automated keyword and pattern matching, running on every message. It does not use biometric data, facial recognition, or physiological monitoring of any kind.

AuraLift Ai does not monitor conversations in order to contact emergency services on your behalf, and cannot reliably determine your location. If you are in danger, contact 988, 741741, or 911 directly rather than waiting on LAura to do it.

Your data

Conversations are encrypted in transit and at rest. They are not sold, and they are not used to train third-party shared models. AuraLift uses de-identified, aggregated data to improve its own models and safety systems — the full terms are in Privacy Policy §5.3 and Terms §7.2.

You can delete your account and everything attached to it from Settings → Account → Delete Account.

Questions

legal@auraliftai.com