Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and AuraLift AI, Inc., doing business as AuraLift (“Company,” “we,” “us,” or “our”), governing your access to and use of the AuraLift platform, including all websites, mobile applications, AI coaching services, voice features, journal and mood tracking tools, and related services (collectively, the “Service”).

By creating an account, accessing, or using the Service in any way, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into these Terms; (c) you are not prohibited from using the Service under applicable law; and (d) all registration information you provide is truthful, accurate, and complete.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service. Your continued use after such notice constitutes acceptance. If you do not agree to modified Terms, you must discontinue use of the Service.

2.1 AI Wellness Coaching Disclosure

The Service uses artificial intelligence based on evidence-informed wellness coaching frameworks (including CBT-informed, DBT-informed, and ACT-informed approaches and mindfulness traditions) to provide supportive wellness conversations. These frameworks are used as coaching tools, not as clinical treatment.

2.2 What the Service Is

• An AI-powered wellness coaching platform for personal development and emotional support
• A tool for mood tracking, journaling, goal setting, and self-reflection
• A resource that provides evidence-based coping techniques and wellness strategies
• An automated system that includes crisis detection and referral to professional crisis resources

2.3 What the Service Is NOT

THE SERVICE DOES NOT PROVIDE AND SHALL NOT BE CONSTRUED AS PROVIDING:

• Medical diagnosis or medical treatment of any kind
• Professional therapy, psychotherapy, counseling, or psychological treatment
• Psychiatric care, medication management, or pharmaceutical advice
• Crisis intervention or emergency mental health services
• A substitute for, or replacement of, professional mental health care
• A therapist-client, doctor-patient, or any other clinical or professional relationship

You acknowledge and agree that the Service is intended to supplement, not replace, professional mental health care. If you are experiencing a mental health crisis, you should immediately contact emergency services (911), the 988 Suicide & Crisis Lifeline (call or text 988), or go to your nearest emergency room.

The Service is available exclusively to individuals who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old. The Service employs active age detection measures. If we reasonably believe you are under 18, your account will be immediately suspended or terminated, and you will be directed to age-appropriate mental health resources.

We do not knowingly collect personal information from minors under 18. Parents or guardians who believe a minor has accessed the Service should contact us immediately at support@auraliftai.com.

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately at support@auraliftai.com if you suspect unauthorized access to or use of your account. We are not liable for any loss or damage arising from unauthorized use of your account.

5.1 Free Trial

New users may be eligible for a free trial period. Trial terms, duration, and available features are specified at the time of registration and may change. At the end of the trial period, access to premium features will be restricted unless you subscribe to a paid plan.

5.2 Paid Subscriptions

Paid subscription plans provide access to premium features as described at the time of purchase. By subscribing, you authorize us to charge your payment method on a recurring basis at the then-current subscription rate. All fees are in U.S. dollars unless otherwise specified.

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; no prorated refunds will be issued for partial periods.

5.4 License Keys

Access to the Service may also be granted through license keys issued by AuraLift or its authorized institutional partners. License keys are non-transferable and subject to the terms specified at issuance. Misuse or unauthorized distribution of license keys may result in immediate revocation and account termination.

5.5 Refund Policy

Subscription fees are generally non-refundable. We may, at our sole discretion, issue refunds or credits for extenuating circumstances. All refund requests must be submitted to support@auraliftai.com within 14 days of the applicable charge.

5.6 Price Changes

We reserve the right to change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following notice of the change.

You agree to use the Service only for its intended purpose of personal wellness coaching and self-improvement. You agree NOT to:

• Use the Service if you are under 18 years of age
• Provide false or misleading information during registration or use
• Use the Service as a substitute for professional mental health treatment when such treatment is needed
• Share your account credentials with others or allow unauthorized access to your account
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, prompts, or underlying technology of the Service
• Use the Service to develop, train, or improve competing AI systems or products
• Use automated means (bots, scrapers, crawlers) to access or interact with the Service
• Attempt to jailbreak, manipulate, or circumvent the AI system’s safety protocols or boundaries
• Use the Service to generate harmful, illegal, defamatory, threatening, or otherwise objectionable content
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Impersonate any person or entity, or falsely state or misrepresent your identity or affiliation
• Violate any applicable local, state, national, or international law or regulation
• Use the Service for any commercial purpose without our prior written consent

7.1 Company IP

The Service, including all software, AI models, system prompts, coaching playbooks, algorithms, user interface designs, graphics, logos, trademarks, and documentation, is the exclusive property of AuraLift or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except the limited license granted herein.

7.2 User Content

You retain ownership of the content you create within the Service, including journal entries, notes, and text input. By using the Service, you grant AuraLift a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, process, adapt, and display your content solely as necessary to provide, maintain, and improve the Service. You further grant AuraLift a non-exclusive, worldwide, royalty-free, perpetual license to use de-identified, anonymized, and aggregated data derived from your use of the Service for research, AI training, analytics, product improvement, and related purposes.

7.3 Feedback

Any feedback, suggestions, ideas, or improvements you provide regarding the Service shall become our exclusive property. We are free to use such feedback for any purpose without compensation or obligation to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF AI-GENERATED RESPONSES
• WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
• WARRANTIES THAT THE SERVICE WILL PRODUCE ANY PARTICULAR WELLNESS, COACHING, OR PERSONAL DEVELOPMENT OUTCOME

AI-GENERATED COACHING RESPONSES MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE CONTENT. YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS INHERENTLY IMPERFECT AND THAT YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND ACTING UPON ANY INFORMATION OR SUGGESTIONS PROVIDED BY THE SERVICE.

THE COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY HEALTH OR WELLNESS OUTCOME RESULTING FROM YOUR USE OF THE SERVICE. NO INFORMATION PROVIDED BY THE SERVICE SHOULD BE CONSTRUED AS MEDICAL ADVICE, PSYCHOLOGICAL DIAGNOSIS, OR CLINICAL RECOMMENDATION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURALIFT, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, ADVISORS, PARTNERS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICE
• DAMAGES RESULTING FROM ANY AI-GENERATED CONTENT, RECOMMENDATIONS, OR COACHING
• DAMAGES ARISING FROM RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE SERVICE
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA
• DAMAGES RELATING TO ANY MENTAL HEALTH, EMOTIONAL, PSYCHOLOGICAL, OR PHYSICAL OUTCOME

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless AuraLift and its directors, officers, employees, agents, advisors, partners, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third party’s rights; or (e) any content you submit through the Service.

11.1 Binding Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS CONSUMER ARBITRATION RULES. ARBITRATION SHALL TAKE PLACE IN PALM BEACH COUNTY, FLORIDA, OR, AT YOUR ELECTION, MAY BE CONDUCTED BY TELEPHONE OR VIDEO CONFERENCE. THE ARBITRATOR’S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION.

11.2 Class Action Waiver

YOU AGREE THAT ALL CLAIMS AND DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

11.3 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

11.4 Opt-Out

You may opt out of this arbitration provision by sending written notice to legal@auraliftai.com within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws provisions. To the extent that litigation is permitted (including for matters excepted from arbitration), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida.

We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, including but not limited to if we reasonably believe you have violated these Terms or if your use poses a risk to the Service or other users.

You may terminate your account at any time by contacting support@auraliftai.com or through your account settings. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 7, 8, 9, 10, 11, 12, and 14) shall survive.

Upon account termination, your personal data will be handled in accordance with our Privacy Policy, including deletion of personal data within 30 days.

14.1 Entire Agreement

These Terms, together with the Privacy Policy and End User License Agreement, constitute the entire agreement between you and AuraLift regarding your use of the Service and supersede all prior or contemporaneous agreements, understandings, or representations.

14.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labor disputes, government actions, or failures of third-party services.

14.6 Notices

All notices to you may be sent to the email address associated with your account. Notices to us must be sent to legal@auraliftai.com.

AuraLift AI, Inc.
Boca Raton, FL

Email: legal@auraliftai.com
Support: support@auraliftai.com